Privacy Policy
Last updated: December 20, 2025
Overview
At TradeMyPlate, we are committed to protecting your privacy and ensuring the security of your personal information in accordance with UAE data protection laws. This Privacy Policy explains how we collect, use, share, and protect your information when you use our marketplace platform.
Information We Collect
We collect information to provide better services to all our users. The information we collect falls into the following categories:
Personal Information
Information you provide directly when creating an account or using our services:
- Name, email address, and phone number
- Profile picture and business information
- Number plate ownership documentation (for verification)
- Communication preferences and account settings
Usage Information
Information automatically collected when you use our platform:
- Device information, browser type, and operating system
- IP address and general location data
- Platform usage patterns, page views, and feature interactions
Our Role as a Marketplace
TradeMyPlate operates as a marketplace platform connecting buyers and sellers. We do not control transactions between users and are not responsible for the privacy practices of individual users. You should exercise caution when sharing personal information with other users.
How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain our marketplace platform services
- Facilitate connections between buyers and sellers
- Verify user identity and number plate ownership
- Process and manage your account and listings
- Send important updates, notifications, and service communications
- Improve our platform, develop new features, and enhance user experience
- Prevent fraud, abuse, and ensure platform security
- Comply with UAE legal obligations and regulations
- Provide customer support and resolve disputes
Information Sharing
We respect your privacy and do not sell your personal information to third parties.
We never sell your personal data to advertisers or third parties.
However, we may share your information in the following limited circumstances:
- With your explicit consent or at your direction
- With service providers who help us operate our platform (e.g., hosting, analytics, authentication)
- To comply with UAE legal obligations, court orders, or regulatory requirements
- To protect our rights, property, or safety and that of our users
- With other users when you publicly post listings or messages on the platform
- In connection with a business transfer, merger, or acquisition (with notice to you)
Third-Party Services
We use the following third-party services that may collect your data:
- Google Analytics for website analytics and user behavior insights
- Authentication providers (Google, Apple) for secure account access
- Error monitoring services for platform stability and performance
- Cloud service providers for secure data storage and hosting
These services have their own privacy policies and we recommend reviewing them.
Data Security
We implement comprehensive security measures to protect your personal information:
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication and access controls
- Secure backup and disaster recovery procedures
- Employee training on data protection and privacy practices
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Retained while your account is active and for up to 3 years after account deletion
- Transaction records: Retained for 7 years to comply with UAE financial regulations
- Communication records: Retained for up to 2 years for customer support and dispute resolution
- Analytics data: Anonymized and retained for up to 26 months
- Verification documents: Retained for the duration of active listings plus 1 year
Your Rights Under UAE Law
Under UAE data protection regulations, you have the following rights regarding your personal information:
Access Your Data
Request a copy of the personal information we hold about you
Correct Your Data
Update or correct any inaccurate personal information
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements
Data Portability
Receive your data in a structured, machine-readable format
Object to Processing
Object to certain types of data processing, such as marketing communications
Withdraw Consent
Withdraw your consent for processing where consent is the legal basis
Legal Basis for Processing
We process your personal data based on:
- Contract performance: To provide marketplace services you've requested
- Legitimate interests: To improve our platform, prevent fraud, and ensure security
- Legal compliance: To comply with UAE Federal Law No. 3 of 2003 on E-Transactions and applicable regulations
- Consent: For optional features like marketing communications and analytics cookies
International Data Transfers
Your data may be transferred to and processed in countries outside the UAE where our service providers operate (e.g., United States, European Union). We ensure appropriate safeguards are in place to protect your data in accordance with UAE law, including data processing agreements and security measures.
Children's Privacy
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately and we will take steps to delete such information.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please refer to our Cookie Policy.
Contact Information
If you have any questions about this Privacy Policy, wish to exercise your rights, or have data protection concerns, please contact us:
Email: privacy@trademyplate.com
Policy Updates
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of material changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the updated policy.
Last Updated: December 20, 2025